Refund policy

60-day money-back guarantee. You have 60 days after your order is delivered to try Nuvia. If you're not happy with your results, you can ask for a full refund, even if you have opened and used the product.

How to ask for a refund. Email us at contact@ournuvia.com with your order number and a few words about your experience. We may ask you to send back what's left of your kit. If we do, we'll email you a free prepaid return label, so returning costs you nothing.

Unopened items. Changed your mind? Unopened items can also be returned within 60 days of delivery for a full refund, using the same free return label.

When you'll get your money. Once your request is approved, we refund you to your original payment method within 5 business days. Your bank may take a few more days to show it.

Damaged, defective or wrong item. Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us right away at contact@ournuvia.com with a photo and we'll send a replacement or refund you, at no cost to you.

One guarantee per customer. The money-back guarantee covers one order per customer. Items sent back without first contacting us cannot be accepted.

Questions. Write to us anytime at contact@ournuvia.com. We answer fast.